Retail Advisory & Delivery
Retailers face growing pressure to reduce cost, protect margin and deliver better outcomes for customers and colleagues. Tessiant improves performance across the operating model through retail expertise, systems thinking, colleague-led change and practical use of AI.
Stuart Smith
Managing Partner
Ross Macfarlane
Partner
Key Challenges We’re Helping Clients Solve
- Reducing cost without impacting service
- Selecting and implementing systems that actually land
- Improving stock flow, replenishment and on-shelf availability
- Removing manual workarounds and inefficiencies
- Smarter range, space and promotion decisions
- Applying AI to real operational decisions, not isolated pilots
“Tessiant were an invaluable partner, combining strong project management with deep retail expertise and a practical, business-focused approach. They stayed aligned with our goals throughout and we couldn’t have done it without them“
– SVP Supply Chain & Retail Operations, Multinational Supermarket
WE FOCUS ON CUSTOMERS FIRST & OPERATIONAL EFFICIENCY TO DELIVER MEASURABLE VALUE
We create value through end-to-end business change, improving performance across the retail operating model. This includes identifying, assessing and implementing the right systems, enabled by AI, to drive efficiency, better decision-making and measurable outcomes.
We connect Data, Buy, Supply, Move and Sell to create an efficient and automated operating model, physically and digitally. Our approach blends:
PRACTICAL AI FOR RETAIL OPERATIONS
AI creates the most value when applied to the operational decisions that drive retail performance every day. From forecasting and replenishment through to allocation, labour planning and customer service.
We help retailers identify where AI can genuinely improve speed, consistency and control, while ensuring the surrounding workflows, governance, systems and colleague adoption are in place to make change sustainable.
Typical areas include demand sensing, markdown optimisation, stock rebalancing, promotion effectiveness, route optimisation and customer service triage.
we tailor every engagement, helping you to choose and deploy solutions that fit your business.
You can focus on areas that will make the biggest difference now or combine elements to deliver end-to-end transformation and sustainable performance improvement.
Creating an efficient operating model that simplifies processes, aligns teams, puts the customer at the heart and improves the way your organisation delivers results.
01
Which parts of the model matter most for your customers and results.
02
Your current capability compared to industry benchmarks.
03
The pace of change to match your ambitions and timeline.
Featured Case Studies
global premium food retailer
Identified a £500m value opportunity and projected 5% productivity improvement through an end-to-end review of US retail operations and a 3-year transformation roadmap.
global branded toy & retail business
Delivery of a major retail planning and operating model transformation after seven years of unsuccessful programme attempts, now on track to deliver a £20m annual profit increase.
UK MULTI-CATEGORY RETAILER
Enabled a major retailer to identify multi-million pound growth and efficiency opportunities through a full space, range and display operating model review and 3-year transformation plan.
Is your operating model customer-first and efficient?
We turn it into a competitive advantage that delivers measurable value.