Creating a robust online delivery channel for uk luxury retailer
“Strategic, insightful and thoughtful. Tessiant instantly saw the opportunities and challenges ahead of us and have gone above and beyond to respond to our strategic challenge.
They have swiftly provided us with a set of recommendations, that are actionable, achievable and empathetic to where the organisation is in its maturity.
Their clarity of thinking and ability to cut through the noise has been superb. In a very short period of time they have got to the heart of what needs to be done. And, always with empathy and care”
CEO
The client needed to rapidly scale and modernise its online grocery operations during COVID, rapidly accelerating an already planned digital transformation programme, while delivering long-term strategic changes.
Tessiant led an 18-month transformation programme to scale and modernise the retailer’s online grocery operation, overseeing delivery across digital, operational and customer experience initiatives.
We embedded a multi-disciplinary team spanning programme management, PMO, business analysis and change management, coordinating multiple technology partners while delivering upgrades across fulfilment, customer experience and core retail systems.
65%
uplift in online revenue (2021 vs 2020)
500,000
new customers acquired
160%
online sales growth (2022 vs 2020)