The club offer a broad range of products and services to their fans and are currently expanding their offerings and 3rd party products even further. Current products are sold through disparate systems and fans can’t search for or buy these as part of a single check out process.

The key to enabling this is the implementation of a commerce orchestration solution. The programme of work will allow fans and customers the opportunity and ability to bundle products which are commonly sold together. This will allow the club to cross-sell and upsell thus driving revenue and sales growth.

When a customer places an order online, the commerce orchestration system makes sure the payment is processed, the inventory is updated, the order is sent to the right system for processing and delivery is arranged, all automatically. It ensures that each step happens in the right order and that every system involved communicates effectively, creating a seamless shopping experience for both the customer and the business.

Our role included the project management of cross functional tech teams in the initial delivery of a solution that will ultimately enable multiple products to be sold as part of a single basket checkout. Tessiant ensured the embedding of governance and process to manage a programme of this scale as well as the design and delivery of an ecosystem to support future commerce growth.