At the onset of Covid lockdowns, a UK Luxury Retailer needed to shift their grocery operations online, rapidly accelerating a planned scale-up of their digital platform. Given the huge levels of uncertainty, time as of the essence – but they still needed to make lasting, strategic changes.

Tessiant led the work over an 18-month period. We provided a programme manager, project managers, business analysts, change management and a PMO office, and a team of technology supplier reporting into us. We ran a portfolio of transformation initiatives with a sigificant update to MS Dynamics to improve the digital experience and fulfilment capability, followed by smaller tactical improvements. These included a POS upgrade, online delivery notifications using Narvar, telephony upgrade and a change to the physical packaging for online deliveries.

This was true partnering at the ground level between all parties. We also supported the C-Level stakeholders with advice and guidance based on our extensive retail and transformation experience. The client achieved a 65% uplift in online revenue in 2021 vs. 2020 and gained 500k new customer. Online sales continued to grow: 2022 figures were up 160% vs. 2020.

“Strategic, insightful and thoughtful. Tessiant instantly saw the opportunities and challenges ahead of us and have gone above and beyond to respond to our strategic challenge. They have swiftly provided us with a set of recommendations, that are actionable, achievable and empathatic to where the organisation is in it’s maturity. Their clarity of thinking, and ability to cut through the noise has been superb. In a very short period of time they have got to the heart of what needs to be done. And, always with empathy and care”.

CEO | UK Luxury Retailer