Case Study

UK Luxury Retailer

Strategic Review & Establishing A Transformation Team

Case Summary

The CEO requested a strategic review to find ways to continue growth by simplifying ways of working, becoming more efficient and agile and making better use of technology. Tessiant recommended 5 key areas of intelligent productivity to deliver against, proposed a new operating model for change and technology, as well as a new executive level role of Transformation Director.


A Tessiant partner stepped into the Interim Transformation Director role, leading the incumbent IT team, moving the organisation to the proposed transformation operating model, and creating and taking ownership of the overall transformation plan.


We have been able to help the retailer set up and embed a business wide project management office, whilst providing organisation design and change specialist support for the people team and project management on key initiatives. Forming very close partnering with internal colleagues, and leadership has created strong ownership and built in house capability for change. Through setting up this new capability, we have been able to ensure the brand continues its successful growth both online and in store.

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